Implementing design thinking for efficiency in Ghana's public sector

The study employs a sequential mixed-method approach. Using Key Performance Indicators, the quantitative approach assessed the efficiency of Ghana's Public sector. Secondly, using the qualitative method of document analysis, insights on the use of design thinking in several public sectors were brought to light.

Results revealed that it is best to employ design thinking in Ghana's public sector for the sake of improving the service delivery of public services. Due to the weakness of Ghana's public sector, core societal needs such as sanitation and health care access are inadequately met. As such, said areas are likely to be the best beneficiaries of the design approach in Ghana's public sector.

Results also pointed out that if design thinking is to be implemented in Ghana's public sector, government projects should be rolled out by local governments as opposed to the federal level and that significant expertise would need to come via private sector collaborations.